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Salary Deduction Matter

wilf
Member
Wed, 02 Nov 2016 08:20:28 PM  (Last updated: Thu, 03 Nov 2016 06:51:26 PM)

Dear Sir/Madam, 

I might need some clarifications for the scenario below. 

Position : Exec Sales Person, Sales Manager, Sales related personnel. 

Question : When sales person needs to travel to visit prospects/clients at times such as before/during/after the times of punch in & punch out time. Is it right for the company to deduct half a day of salary by assuming he/she is not working half day? 

In Details: 

Top management, director, payroll/HR managers are not stationed at the sales office. The sales exec could have lets say punch in at 8.30am. The time we start working. Then he make his way out of office at 3pm to visit customer at 4. The meeting took place and by the time he finishes it is already 5-6pm. No way is he gonna jam through the traffic all the way back just to punch out. By the time he arrives, it is after working hours already. By the end of the month, the punch card has that day only with punch in. He clearly notes at the punch card he went for 'customer visit' and along with that, submit a very clear whereabouts/customer visits reports of when he visited the customer, why does he visited the customer, whom did he met, and what is the outcome of the visits. 

The company however, decided that since he did not punch out, proceeded to deduct half a day of the salary by assuming he exit the office and did not come back to work. 

Eye witness of other staffs, says otherwise though. 

This happens to early morning visits as well. Say be at customer's office at 9am. We will need to start traveling at 7-8am. No way is he going to go to the office at super early morning just to punch in and travel to customer's office isn't it? 

Are we suppose to only make appointments at times where people are most busy and not keen to meet salesperson? Example 10am, 3pm etc. ??? Since the nature of the job is sales, we need to be answerable to our sales figure. If we only forcefully make appointments at times people are less keen to meet you, then how are suppose to be answerable when the sales person failed to achieve the target because of failure to meet people and worried of salary deduction? Isn't an industry standard for sales person to be more mobile and less deskbound and focus solely on sales based work as mentioned in our JD? 

Such deduction are not mentioned in offer letter. 

Are such deduction justifiable? 

Thanks & Regards

wilf
Member
Wed, 02 Nov 2016 08:23:52 PM

Add: To make matter worst, no chances of clarification / explanation by the employees. 

KL Siew
Administrator
Thu, 03 Nov 2016 11:20:12 AM

About deduction of salary, it looks like you may have to bring the matter up with the Labour Department see whether they can be of any help.

wilf
Member
Thu, 03 Nov 2016 02:16:32 PM
Originally posted by KL Siew on Thu, 03 Nov 2016 11:20:12 AM

About deduction of salary, it looks like you may have to bring the matter up with the Labour Department see whether they can be of any help.

Hello,

Thanks for the input. 

If the employees salary are above 2k and below 5k

What could the labour department do about it? 

Most importantly, is it really lawful for the company to do so? 

In my opinion, the company had indeed cross the line, thus a lot of my subordinates are eager to voice it out. 

KL Siew
Administrator
Thu, 03 Nov 2016 06:51:26 PM

The best way is for you to pay a visit to the Labour Department and discuss the issues with the officer there.

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