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Calls for Staff Confirmation

Jean Chong
Member
Thu, 16 Dec 2010 08:59:56 AM  (Last updated: Fri, 04 Nov 2011 02:56:42 PM)

There are getting more and more calls coming in to HR Department to do staff confirmation.

1. What are the details we can confirm and what are the details that we cannot reveal?

2. Can we decline in responding to such calls?

KL Siew
Administrator
Thu, 16 Dec 2010 10:36:37 AM

What do you mean by "getting more and more calls.......staff confirmation"?

Jean Chong
Member
Thu, 16 Dec 2010 11:24:44 AM

Receive calls from outsiders, claim themselves to be from the Bank, call to confirm whether the staff is working in the company, since when, what position, how much salary..

Just wonder whether we have to response to them and we may not know whether they are geniune calls from bank too.

KL Siew
Administrator
Thu, 16 Dec 2010 05:07:35 PM

First, ask the staff concerned whether he has something to do with the alleged bank. He might be applying for loan or something. Then you can decide what to do.

Odielana Shamsuddin
Member
Wed, 02 Nov 2011 04:12:31 PM

Dear Administrator,
I’m working as Processing Officer to Bank. We process the credit application from customer who is applying for the credit/loan facility. In order to verifying the genuinity of the submitted document we also calling the employer ie. HR or Account Dept (Payroll Dept) for staff confirmation. Need your reply and clarification under Malaysia Employment Act whether we are allowed to do the staff confirmation or not? FYI, there is cases whereby the applicant has been resigned from the said company but still declare working there. It’s cause a problem to the bank right?
KL Siew
Administrator
Fri, 04 Nov 2011 02:56:42 PM

You should seek guidance from your head of department about the policy and procedures on how loan processing should be done. It has got nothing to do with the Employment Act.

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